FAQ’s

We value our customers. Please contact us at righteousandrichllc@gmail.com for any customer service issues or concerns and we will do our best to make things right.

 

Shipping 

Most printed shirt orders ship within 2 business days(excluding weekends).

Please allow 5-10 business days for handmade earrings to be made and shipped as they are made custom for each customer.

We cannot be responsible for incorrect addresses after the order has shipped. Please double check for correctness and contact us ASAP if there is a problem. 

Every package has a tracking number. We cannot be responsible for lost of stolen packages.  

Contact your local USPS for more information on your package. https://www.usps.com/help/missing-mail.htm

 

Returns & Exchanges

SHIRTS: Our shirts are  made to order and printed on demand. Once your order is “in production” we will be unable to cancel or change it. We can only offer exchanges on defective shirts, and bags. You must contact us within 24 hours of your orders delivery and the item must be in new/unworn condition to be considered for an exchange. 

Earrings: Due to the nature of the earpieces being hypoallergenic, sanitized and made custom, there are no exchanges.  unless we are at fault and notified within 24 hours of delivery.  You must contact us within 24 hours of your orders delivery and the item must be in new/unworn condition to be considered for a return. The customer will be responsible for any return shipping costs.  exchanges must be approved via email before its sent back. With improper use and enough force, any item and break. Please handle with care. 

Dresses: You must contact us within 24 hours of your orders delivery and the item must be in new/unworn condition to be considered for an exchange or refund. Buyer is responsible for return shipping cost. Returns/exchanges must be approved via email before its sent back. 

Earring Care

Please handle with care. Please store in a clean dry environment when not in use. A slight patina may occur overtime due to wear. Remove earpieces before getting wet.

Wholesale

Please email us at righteousandrichllc@gmail.com .